Support

We're here to help. Reach out with any question about donations, receipts, or a campaign you support.

Contact us

Response time: within 24 hours on business days.

Common topics

Donation receipts and tax documents
Refunds and 12-month fraud protection
Updating payment or personal information
Reporting a campaign or a concern
Partnership and press inquiries

Refund requests

If something isn't right with a donation you made, contact us within 12 months and we'll review it under our Safety Guarantee. Most refunds are processed within 5–10 business days.